THE ROYAL Mail is now officially allowed to leave mail with a neighbour, if the person to whom it is addressed is out.
Whilst this may have been happening informally, it required Ofcom’s approval of regulatory changes before it could be done officially.
The initiative is part of a process of bringing Royal Mail’s terms and conditions more in line with other delivery companies. Until now, Royal Mail was the only major delivery company not allowed to deliver to a neighbour as part of its standard practice
A trial of the programme found that customers welcomed the convenience of items being delivered to a neighbouring address if no one was at home to receive them.