The Royal Bank of Scotland has announced that it is to close its’ branch in Carnoustie this August.
According to an RBS spokesman, the decision to close the branch as made because “the number of transactions at the branch has reduced by 24 percent since 2011”.
The spokesman continued: “We are committed to following the UK Government protocol on branch closures, and we have made the decision following careful consideration of a wide range of factors including branch usage and the alternative ways our customers can bank with us locally.
“Our customers are increasingly using alternative ways to bank such as online and mobile banking. As a result, branch transactions have declined by around 46 percent since 2010 whilst online and mobile transactions have grown by more than 400 percent. Only nine percent of their total transactions are now undertaken in branches in comparison to 25 percent in 2010.
“We are writing to our customers who use the branch, as well as displaying posters in branch to let them know of the closure. Between now and the closure date, we will engage with our customers, local businesses and the wider local community to make sure they are aware of the alternative ways of accessing their banking in the local area, and to answer any questions they might have.”
The branch will close on August 11, but RBS has said they intend to keep the ATM.
A mobile branch service will be introduced, and RBS will engage with customers and the community to establish the best time and day for the mobile branch to be in the area.
An agreement has also been reached with the local Post Office so that RBS customers can pay money in, take money out, check balances and business customers can get coinage.