DURING Talking Tayside Contact Centre Week, which runs until today (Friday), several events were held to showcase the local contact centre industry, including school visits to contact centres.
On Wednesday, a group of business studies pupils from Grove Academy visited the Jobcentre Plus contact centre in Dundee.
“We have been arranging for school pupils to visit the contact centres in Dundee, Angus and Perth for several years,” said Susan Sidey, chair of Talking Tayside, the public private partnership initiated by Dundee City Council to develop and promote the local contact centre industry.
“Spending time in a contact centre is an excellent way to dispel misconceptions about working in this industry, and to highlight the excellent career opportunities it can provide.”
During their visit to the Jobcentre Plus contact centre, the fifth and sixth year pupils found out more about what goes on in a contact centre and the career opportunities available in this dynamic and innovative industry.