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Customers ‘Have their say’

The Co-op's new event Have Your Say where customers tell the company likes and dislikes and if they should change things. Pictured at Monifieth Co-op on Thursday are, from left - Lucy Dewar, Michelle Mason, Christian Coull manager and customer Caroline Reid.

The Co-op's new event Have Your Say where customers tell the company likes and dislikes and if they should change things. Pictured at Monifieth Co-op on Thursday are, from left - Lucy Dewar, Michelle Mason, Christian Coull manager and customer Caroline Reid.

Staff from The Co-operative Food store in Monifieth called for local voices to be heard as they took to the streets with a giant megaphone on Thursday.

They want to encourage local people to help shape the future of the business.

The team launched The Co-operative’s pioneering ‘Have Your Say’ campaign, the biggest piece of research and engagement in The Co-operative’s history.

Christian Croll, store manager, explained: “The Co-operative is a community-based retailer, which means it is really important to be in touch with what our customers and the wider public think, not just about us, but also about the communities we share.

“It is our willingness and ability to listen that is at the heart of what makes us different, and today I want to make sure that people in my local area know how they can have their say on topical issues, the way we operate, and our future.”

The Co-operative has teamed up with YouGov to carry out the research, and the findings will feed directly into a review of the strategy and purpose of the business, which is being carried out by Chief Executive, Euan Sutherland.

Everyone over the age of 16 is invited to have their say at www.haveyoursay.coop

The Co-operative Group is the UK’s largest mutual business, owned by nearly eight million members. It is the UK’s fifth biggest food retailer operating across the country with almost 2,800 local, convenience and medium-sized stores.

Amongst its other wholly-owned businesses are the UK’s number one funeral services provider, the third largest pharmacy chain, a growing legal services operation and a major general insurer.

The Group operates 4,500 outlets and employs about 90,000 people.

 

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