Surgery turns away man in pain

A MAN who was experiencing excruciating pain was turned away from his doctor’s surgery – just because he lived in Carnoustie.

The 23-year-old has recently moved to the town but was still registered with a GP surgery in Forfar, where he had lived previously.

And after enduring agonising headaches, the man’s partner contacted NHS 24, who in turn said they would contact his GP at the Academy Street Medical Centre, in Forfar.

However, when he turned up at the Forfar surgery, he was told he was not allowed to be seen as he now lives in Carnoustie, which is out of the 10 mile radius.

Eventually after receiving medical advice, he was found to be suffering from a virus.

But now the man’s mother, who did not want to be named, branded the situation a farce, saying common sense should have prevailed.

She explained: “My son moved out to live with his girlfriend in Carnoustie but was still registered with the Forfar doctor. I presumed he could still be registered with his doctor and they would have all his medical files.

“I think common sense should have prevailed.

“My son will not be the only one who thinks they can stay with their family doctor if moving somewhere else in Angus.”

When asked to comment on the incident, Diane Meek, office manager at the Academy Street Medical Centre said: “In accordance with our GP contract regulations, the practice area has been set at a 10-mile radius and only in very exceptional circumstances would the GPs consider allowing a patient to stay on their list outside of this area.

“Angus is a large area and if patients outwith the 10-mile radius required a home visit we are mindful of the time implications of this on GP availability to the rest of the patients in the practice.

“Our practice website informs patients that we do have a 10-mile practice area and we do ask that when patients move from our area that one of the first things they should do is register with a local GP. 

“Obviously there will be times when this is not possible and we do try to be flexible should an emergency occur.

“I hope this clarifies our contractual obligations for having a practice area and the importance for patients to register with a local GP.”

NHS 24 also commented: “The family have contacted us and we will be responding directly to them regarding any concerns they have about the care provided by NHS 24. We will not be able to give you any comment.”